Telecom
DPDP Compliance for Telecom Operators
Telecom operators sit on some of the richest personal data in India call detail records, location history, device identifiers, browsing behaviour, and financial transaction data for payment-enabled subscribers. DPDP compliance in telecom is not just about cookie banners. It is about governing the entire subscriber data lifecycle from SIM activation through marketing, analytics, and partner data sharing.
The Reality
Telecom subscriber data is processed at massive scale with minimal governance.
Subscriber consent obtained at SIM activation is assumed to cover CDR analytics, profiling, and marketing
Location data is processed for network optimisation, fraud detection, and marketing without purpose separation
Third-party value-added service providers receive subscriber data without mapped processor agreements
Data sharing with government and law enforcement lacks documented legal basis and audit trails
Subscriber DSARs cannot be fulfilled across billing, CDR, roaming, and CRM systems
Retention of CDRs and location history extends far beyond regulatory and business necessity
The ConsenPro Approach
Subscriber consent governance and data flow control across the full telecom stack.
ConsenPro maps your subscriber data estate SIM activation records, CDRs, location data, device IDs, VAS data, payment records, and marketing profiles and builds purpose-specific consent flows for each processing activity. Network operations, fraud detection, regulatory compliance, and marketing are governed as separate consent purposes. Every VAS provider and analytics partner is mapped as a data processor with DPDP-compliant agreements. Subscriber DSARs are aggregated and fulfilled across all platforms.
Capabilities
What ConsenPro delivers
Subscriber Consent by Processing Purpose
Distinct consent for network operations, fraud detection, marketing, behavioural profiling, and VAS activation. Subscribers can manage and revoke per purpose without losing core service.
CDR & Location Data Governance
Call detail records and location data are classified as high-sensitivity and governed under strict purpose limitations. Retention schedules enforce automated deletion beyond regulatory minimums.
VAS Partner Processor Governance
Value-added service providers, content partners, and analytics platforms are mapped as data processors. Agreements specify data categories, processing scope, and sub-processor chains.
Regulatory Data Sharing Controls
Data shared with TRAI, DoT, or law enforcement is governed by documented legal basis with complete audit trails request received, data disclosed, legal justification recorded.
Subscriber DSAR Aggregation
DSARs span billing, CDR, roaming, CRM, and digital channels. ConsenPro aggregates records across all systems and produces a complete, timely response within DPDP timelines.
Retention Schedule Automation
CDR, location, and subscriber profile retention is governed by automated schedules per data category with deletion or de-identification triggered on schedule expiry.
Outcomes
What you can expect
DPDP Coverage
DPDP Section 6 (consent)DPDP Section 7 (legitimate uses)DPDP Section 8 (data processor obligations)DPDP Section 40 (breach notification)