Travel & Hospitality
DPDP Compliance for Travel & Hospitality
Hotels, airlines, OTAs, and travel management companies collect and process highly sensitive personal data passport and identity documents, travel histories, payment data, dietary and accessibility preferences, and loyalty program profiles often shared across OTA partners, ground handlers, payment processors, and global reservation systems. DPDP requires consent-backed governance for every one of these flows.
The Reality
Guest data is collected generously and governed minimally.
Booking consent is assumed to cover marketing, loyalty enrollment, and third-party OTA data sharing
Passport and identity document data is retained in PMS systems long beyond the stay
OTA and GDS data-sharing agreements don't specify processing scope or DPDP obligations
Loyalty program data preferences, spend patterns, travel history is profiled without disclosed purpose
Co-brand partners and co-marketing programmes share member data without governed agreements
Guest DSARs cannot be fulfilled across PMS, loyalty, CRM, and booking engine systems
The ConsenPro Approach
Purpose-specific guest consent and governed data flows across the entire guest journey.
ConsenPro maps your guest data estate booking records, PMS, loyalty platform, payment processor, and OTA integrations and builds purpose-specific consent flows for each interaction. Booking consent is separated from marketing consent, loyalty enrollment, and co-brand partner data sharing. OTAs, payment processors, and ground service partners are mapped as data processors with DPDP-compliant agreements. Guest DSARs are aggregated across all systems and fulfilled automatically within DPDP timelines.
Capabilities
What ConsenPro delivers
Guest Consent by Journey Stage
Separate consent for booking confirmation, check-in, marketing, loyalty enrollment, and co-brand partner sharing. Each consent event is versioned and sealed in the Consent Ledger.
Identity Document Retention Controls
Passport, Aadhaar, and identity document data in PMS and booking systems is governed by automated retention schedules with deletion triggered at the end of the legally required retention window.
OTA & GDS Processor Governance
Online travel agencies and global distribution systems are mapped as data processors. Agreements cover data categories, processing scope, cross-border transfer rules, and deletion obligations.
Loyalty Profile Data Controls
Loyalty member profiles travel history, spend patterns, preferences, and tier data are governed under a distinct consent purpose from operational booking data. Profiling requires explicit consent.
Co-Brand & Partner Data Sharing
Co-brand credit card partners, insurance providers, and co-marketing programmes receive member data only under governed agreements with documented consent and purpose alignment.
Guest DSAR Fulfillment
DSARs span PMS, loyalty, CRM, booking engine, and payment systems. ConsenPro aggregates records across all platforms and delivers a complete, timely response within DPDP timelines.
Outcomes
What you can expect
DPDP Coverage
DPDP Section 6 (consent)DPDP Section 8 (data processor obligations)DPDP Sections 13–17 (rights of data principals)DPDP Section 9 (security safeguards)